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IP telephony is a communication channel via the Internet. If there is already a router in the office, you can set up the equipment for interaction with clients yourself. Providers, including MTS Exolve, offer convenient and relatively simple solutions that do not require an experienced developer to work with.
How to organize IP telephony for a company on your own? We will tell you about general actions, and to understand in more detail how to configure specific software, we recommend going to the section with instructions .
Why does business need IP telephony?
In Russia, the cost of a minute of communication for companies is about 1.5-2.5 rubles. This is quite a lot, since on average an operator receives and makes 120 calls per shift. In crisis conditions, it is unprofitable to Peru Phone Number Database use expensive communications, so companies have begun to switch to more economical IP telephony. According to recent studies, 20% of businessmen noted that their communication costs were cut in half, and another 18% noticed a 30% reduction in costs after the implementation of the technology.
How does data exchange between ATC and CRM work?
IP telephony offers a number of useful features that were not possible before. For example, users of Exolve SIP telephony can set up:
integration with CRM and analytical services
advanced call forwarding logic
recognition of recipients and so on
How to organize telephony yourself
Setting up telephony for business will take several days: in addition to technical issues, you need to draw up a contract with the provider. In general, this task will not be a problem for experienced computer users, since companies providing IP telephony usually provide detailed instructions for setting up.
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发表于 2025-2-2 15:33:41